The issue has been fully resolved. Services in the SYD region are now operating normally, and all systems are stable. We will continue to monitor, but no further impact is expected.
Thank you for your patience.
Posted Dec 12, 2025 - 07:01 PST
Monitoring
The fix has been applied successfully, and services in the SYD region are expected to be fully functional. Monitoring continues to ensure stability.
Posted Dec 12, 2025 - 06:58 PST
Identified
Our engineering teams have identified the root cause and are actively working on a fix. We will provide further updates as more information becomes available. Services are expected to be fully restored within the next 1 hour.
Posted Dec 12, 2025 - 06:34 PST
Investigating
We are currently experiencing an issue affecting customers in the SYD region due to a recent deployment.. As a result, some customers may face difficulties connecting to BQECORE.
Our engineering teams have identified the root cause and are actively working on a fix. We will provide further updates as soon as more information becomes available. We expect services to be fully restored within the next two hours.
Thank you for your patience and understanding.
Posted Dec 12, 2025 - 06:22 PST
This incident affected: BQECORE - AUS & UAE (CORE Backend Services).