Resolved -
The latency issue has been fully resolved. We apologize for any disruption this may have caused and appreciate your patience during the resolution process. Please rest assured that we are taking proactive measures to prevent similar issues in the future.
Thank you for your continued support. If you are still experiencing any issues, please contact BQE CORE Support at support@bqe.com or call 310-602-4030.
May 2, 11:37 PDT
Update -
The latency has returned to normal, and everything is completely back to normal now.
Our engineering team has been closely monitoring the system and ensuring stability, and we’re happy to report that all services are now functioning smoothly.
Thank you for your patience and understanding throughout this process. We appreciate your continued support!
May 2, 11:14 PDT
Update -
The latency is gradually returning to normal. Our engineering team is closely monitoring the system and making adjustments to ensure everything stays stable. As things improve, we're staying extra cautious to maintain smooth performance and work towards full resolution.
We’ll continue to keep you updated as progress is made. Thanks so much for your patience and understanding as we work to fully restore normal operations.
May 2, 11:12 PDT
Monitoring -
We are currently monitoring system performance as improvements continue to take effect. Our engineering team is closely observing all critical services to ensure they remain stable.
Although the situation is improving, we are staying vigilant and will provide updates if anything changes or if further actions are needed.
Thank you for your continued patience and support as we work to fully resolve this issue.
May 2, 10:59 PDT
Update -
We are seeing steady improvements in system performance and signs of recovery. Our engineering team continues to closely monitor all services to ensure ongoing stability.
We’re proceeding cautiously and will provide further updates if there are any changes.
Thank you for your continued patience and support.
May 2, 10:54 PDT
Investigating -
We are currently experiencing a sustained increase in latency, which is causing noticeable slowness in the Core Application. , and our engineering team is actively working to identify the root cause and restore normal performance as quickly as possible.
We sincerely apologize for the inconvenience and appreciate your continued patience and understanding as we work through this.
To stay informed, please subscribe to this page for real-time updates.
For any questions or immediate support, feel free to contact BQE CORE Support at support@bqe.com or call 310-602-4030.
May 2, 10:40 PDT