Resolved -
All CORE Application services impacted by the earlier AWS service disruption in the US-EAST-1 region have now been fully restored. All systems are operating normally, and no further issues have been observed.
Our engineering team has verified the stability of the environment, and continuous monitoring confirms that services are performing within normal parameters.
We sincerely appreciate your patience and understanding during this outage and apologize for the inconvenience caused by the disruption.
Thank you for your continued support. If you are still experiencing any issues, please contact BQE CORE Support at support@bqe.com or call 310-602-4030.
Oct 20, 21:33 PDT
Update -
All CORE subsystems impacted by the AWS outage are now fully operational and operating normally. We are continuing to monitor to ensure that no more any additional problems caused by the AWS outage.
Oct 20, 14:40 PDT
Monitoring -
CORE functionality for impacted services is improved and showing signs of full recovery as our cloud provider (AWS) continues to resolve the ongoing network interruption. We will continue to monitor the situation and provide updates as more information is available.
Oct 20, 14:25 PDT
Update -
The CORE Application is currently partially unavailable. Many services are experiencing intermittent errors, and users are experiencing login issues. This is due to an outage at Amazon Web Services (AWS), the company that provides the underlying cloud infrastructure for CORE.
This issue has been widely reported, affecting many other businesses as well. Our team is closely monitoring the situation and will provide updates as soon as services improve or we receive new information.
We appreciate your patience while AWS works to fully restore the services that CORE depends on.
Oct 20, 12:31 PDT
Update -
The Core Application is still experiencing issues due to AWS Outage. Some services are unavailable, and users may have trouble logging in.
AWS is working to restore services, and our team is monitoring the situation closely. Updates will be provided as soon as improvements occur.
Oct 20, 11:40 PDT
Investigating -
The Core Application is currently affected. Many services are unavailable, and users are experiencing login issues due to an ongoing AWS outage.
Our team is closely monitoring the situation and staying in constant contact with AWS. We will provide updates as soon as there are improvements or new information.
Oct 20, 09:14 PDT
Update -
We’re currently investigating login issues in the Core Application, which is related to ongoing AWS service issues. Our team is actively working on it and will share updates soon.
Oct 20, 08:56 PDT
Monitoring -
We have an update on the earlier AWS issue in the US-East-1 (IAD) region. We have successfully scaled our infrastructure and are no longer seeing major disruptions in the CORE application.
While the underlying AWS issue may still be present, our systems are now coping well with the current traffic load. No significant performance issues or errors are being observed.
We continue to monitor the situation closely and provide an update if the situation changes.
Oct 20, 05:54 PDT
Investigating -
We are currently experiencing a significant issue with AWS services in our primary US-East-1 (IAD) region. This is impacting the availability and performance of the CORE application.
As a result, you may experience slow response times and disruptions. The following services are directly affected:
Invoice Scheduling & Recurring Invoices
Invoice Reminders
Tax Withholding Notifications
Audit Trail Services
Timecard Monitoring
The issue began approximately four hours ago. Our team is engaged with AWS Support as they work on a resolution. We will provide another update in 30 minutes or as soon as the situation improves
Oct 20, 04:47 PDT