Resolved -
We have successfully addressed the intermittent slowness affecting CORE, particularly within the Invoice Module. After continuous monitoring and thorough validation, we have observed stable and optimal system performance.
As a result, this incident is now considered resolved, and we will be closing this status page. If you experience any further issues or have any concerns, please do not hesitate to contact our support team.
Thank you for your patience and cooperation throughout this process.
Mar 25, 08:36 PDT
Update -
We have seen good performance on CORE this morning and are hopeful that it will continue throughout the day. Our team remains vigilant in monitoring the system to ensure stability and performance. If you experience any issues, please reach out to our support team.
Thank you for your cooperation. We will provide further updates as necessary.
Mar 24, 07:04 PDT
Update -
We have successfully deployed the fix for the intermittent slowness in CORE, particularly within the Invoice Module. Initial monitoring shows improved performance, and our team will continue to closely observe the system to ensure long-term stability. If you encounter any further issues or unexpected behavior, please don’t hesitate to reach out to our support team. Your patience and support throughout this process have been greatly appreciated.
Thank you for your cooperation. We will provide further updates as necessary.
Mar 23, 09:27 PDT
Update -
We are currently testing a potential fix for the intermittent slowness that has been affecting CORE, particularly within the Invoice Module . Our team is working diligently to validate the solution and ensure its effectiveness before implementing it across the system.
Once testing is complete and the fix is verified, we will proceed with implementation as soon as possible. We appreciate your continued patience and understanding as we work to fully resolve this issue.
In the meantime, if you encounter any further issues or have additional feedback, please don’t hesitate to reach out to our support team. We will provide another update shortly after the fix has been deployed.
Thank you for your cooperation and understanding throughout this process.
Mar 22, 10:33 PDT
Update -
We are still experiencing intermittent slowness, and our team is actively investigating the root cause while making steady progress toward a full resolution. We are closely monitoring system performance and will share updates as soon as more information becomes available.
We truly appreciate your patience and understanding. If you encounter any further issues, please feel free to reach out to our support team.
Mar 21, 12:16 PDT
Update -
Our team has made significant progress in implementing the fix; however, we are still experiencing slowness
Thank you for your continued patience and understanding. We will keep you updated with any further developments.
Mar 21, 08:03 PDT
Monitoring -
The fix for the issue has been implemented, and we are currently monitoring the system to ensure stability and full functionality. Early signs indicate that services are operating normally, but we are closely observing performance to confirm that the issue is fully resolved.
It is recommended that you log out and log back in to BQE CORE. We will provide a final update once monitoring is complete. Thank you for your patience throughout this process.
Mar 21, 05:56 PDT
Update -
Our team is continuing to investigate the source of the issue and is making progress toward a resolution. We will provide further updates as soon as more information is available.
Thank you for your continued patience.
Mar 20, 22:18 PDT
Investigating -
Some users may experience performance issues with the Invoice Module, such as delays in invoice previews. This can lead to slow loading times or instances where invoices do not open immediately when clicking 'Preview.'
Our team is currently investigating the root cause and working on a solution. We expect to see significant performance improvements soon and appreciate your patience as we work to resolve this issue
Mar 20, 09:53 PDT